6. Property & Municipality Service Centers¶

6.1 Smart Office Concept¶

block-beta
  columns 3
  block:header:3
    A["🏢 KRG Property Service Center"]:3
  end
  B["🖥️ Self-Service\nKiosk Zone"] C["🧑‍💼 Property\nCounters"] D["📐 Survey &\nGIS Station"]
  E["🔍 Document\nVerification"] F["⭐ Priority\nCounter"] G["📺 Digital\nSignage"]
  block:queue:3
    Q["Queue Management — QR Check-in · SMS Queue · Display Board"]:3
  end

These centers handle property transfers, title deed issuance, building permit applications, land subdivision requests, and municipal services. Citizens interact with trained property specialists, not generic clerks.

6.2 Service Center Zones¶

Zone	Purpose	Equipment
Self-Service Kiosk	Property search, title verification, fee payment, print certificates	Flutter tablet app, receipt printer, card reader
Property Counters	Transfers, registrations, permit applications, mortgage filings	Dual-screen workstations, document scanner, signature pad
Survey & GIS Station	View parcel maps, discuss boundary issues, print cadastral extracts	Large-format display, QGIS workstation, A3 printer
Document Verification	Verify deed authenticity, scan legacy documents, OCR processing	High-speed scanner, OCR station, secure shredder
Priority Counter	Elderly, disabled, legal professionals with appointments	Accessible counter, adjustable height
Waiting Area	Queue display, digital signage with announcements	Comfortable seating, display screens

6.3 Office Technology Stack¶

Component	Technology	Purpose
Self-Service Kiosks	Custom Android 14 tablet app (Flutter)	Property search, pay fees, print deeds
Queue Management	Laravel + WebSocket app	Walk-in management, estimated wait times
Digital Signage	Raspberry Pi 5 + Chromium kiosk mode	Queue numbers, property announcements
Document Scanners	High-speed duplex scanners	Digitize legacy paper deeds and maps
Signature Pads	Wacom / compatible	Capture digital signatures for transfers
Large Displays	55"+ 4K	GIS map viewing at survey station
Printers	Secure document printers with QR watermarks	Title deeds and certificates
Network	Ubiquiti UniFi	Managed switches, APs, VPN to datacenter
CCTV	IP cameras + VMS	Physical security

6.4 Office Data Model¶

CREATE TABLE offices (
    office_id           UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    name_ckb            VARCHAR(200) NOT NULL,
    name_kmr            VARCHAR(200),
    name_en             VARCHAR(200),
    office_type         VARCHAR(50), -- property_center, branch, mobile_unit
    governorate         VARCHAR(50) NOT NULL,
    city                VARCHAR(100),
    address             TEXT,
    latitude            DECIMAL(10,7),
    longitude           DECIMAL(10,7),
    phone               VARCHAR(20),
    working_hours       JSONB,       -- {"sun":"08:00-14:00", "mon":"08:00-14:00",...}
    services_offered    UUID[],      -- Array of service_ids
    max_daily_capacity  INTEGER,
    has_kiosk           BOOLEAN DEFAULT FALSE,
    has_gis_station     BOOLEAN DEFAULT FALSE,
    has_scanner         BOOLEAN DEFAULT TRUE,
    is_accessible       BOOLEAN DEFAULT TRUE,
    is_active           BOOLEAN DEFAULT TRUE,
    created_at          TIMESTAMP DEFAULT NOW()
);

CREATE TABLE queue_tickets (
    ticket_id           UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    office_id           UUID REFERENCES offices(office_id),
    citizen_id          UUID NOT NULL,
    service_id          UUID REFERENCES services(service_id),
    ticket_number       VARCHAR(10) NOT NULL, -- P-001 (property), B-042 (building)
    queue_type          VARCHAR(20), -- regular, priority, appointment
    status              VARCHAR(20) DEFAULT 'waiting',
    counter_number      INTEGER,
    estimated_wait_min  INTEGER,
    checked_in_at       TIMESTAMP DEFAULT NOW(),
    called_at           TIMESTAMP,
    served_by           UUID,
    completed_at        TIMESTAMP
);

6.5 Rollout Plan¶

Phase	Location	Type	Target Open
Phase 1	Sulaymaniyah	Full property center	Month 12
Phase 2	Erbil	Full property center	Month 20
Phase 2	Duhok	Full property center	Month 22
Phase 3	Halabja	Branch office	Month 26
Phase 3	4–6 district centers	Branch offices	Months 28–36